Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us

We aim to process and prepare your order for shipment within 72 hours. Once shipped, you will receive an email notification with tracking details.

Delivery times vary depending on your location:

  • Standard Shipping: Up to 8 business days.
  • Express Shipping: Up to 3 business days.

Yes, once your order is shipped, we will send you an email with tracking details to monitor your shipment’s progress.

We offer free returns within 30 days of delivery. Items must meet the following conditions:

  • Be in their original packaging and condition.
  • Be unused, with no marks or damage.

To initiate a return:

  1. Take clear photos of the product’s condition.
  2. Email the evidence to info@giinni.com.au for assessment and approval.

No, we provide free returns for eligible items within 30 days of delivery.

Once your return is approved, we will provide further instructions for sending the item back. Refunds or replacements will be processed accordingly.